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== Online Trade Fair - can you beat the competition? ==
== Hotel Trade Fair - can you convince visitors and beat the competition? ==
In your market, you are not the only player. You need to know who would want to stay at your hotel and you also need to know who your true competitors are – the ‘[[Comp set]]’. Hotels will often compare their performance against Com Set hotels, in order to find ways to make their own offering more competitive).''
In your market, you are not the only player. You need to know who would want to stay at your hotel and you also need to know who your true competitors are – the ‘[[Comp set]]’. Hotels will often compare their performance against Com Set hotels, in order to find ways to make their own offering more competitive).''
So now it’s time to pay extra attention as to how your hotel positions in the market and the way you would promote, sell and distribute your hotel. <br><br>
So now it’s time to pay extra attention as to how your hotel positions in the market and the way you would promote, sell and distribute it. <br><br>
A live Trade Fair is coming up, and Ms. Jill Jandal has strongly suggested the Emerald Forest should participate. This is not only a good opportunity to present your hotel to the press, industry and potential guests; it’s also the place where you can closely observe your competitors’ commercial efforts. <br><br>
A very important Trade Fair is coming up. Ms. Jill Jandal has strongly suggested that Emerald Forest be present and participate fully at this event. This is not only a good opportunity to present your hotel to press, industry - think: travel agents and planners - and potential guests; it’s also the place where you can closely observe your competitors’ commercial efforts and improve on your competitive advantage. <br><br>
Trade fairs have a long history offline; examples of important events include [https://www.itb-berlin.com/ ITB Berlin], [https://www.wtm.com/london/en-gb.html WTM in London] or the [https://www.vakantiebeurs.nl/en/ Dutch Tourism Expo]. It shows that especially today, online contacts, and social media play an important role as well. Social media has been a bit neglected by the Bergmans so far. The original hotel does have a social media profile. And Christina and Jill and other staff members are active on their 'private' accounts. However, there seems to be no coherence or logic.  
Trade fairs have a long history of onsite presence; examples of important events include [https://www.itb-berlin.com/ ITB Berlin], [https://www.wtm.com/london/en-gb.html WTM in London] or the [https://www.vakantiebeurs.nl/en/ Dutch Tourism Expo]. With Covid19 mostly behind us, face-to-face networking and industry live-events are back in combination with integrated social media platforms as part of digital marketing: a hybrid approach. Social media has not been fully capitalized by the Bergmans so far. The original hotel has a limited social media profile whereas Christina, Jill and other staff members are active on their 'private' accounts. Clearly, these inconsistencies, the lack of proper digital marketing and adequate social media footprint could be seen as a great opportunity.


== Situation ==
== Situation ==
Check how the Emerald Forest Hotel has been doing online so far. Don’t just copy that or upgrade it: you have after all created your own strategy.  So be sure the way you plan to use social media matches your strategy. Social media are used for:
Check recent developments and how Emerald Forest Hotel has been doing so far. Don’t just copy that or upgrade it: you have after all developed your own strategy.  So be sure the way you plan to integrate and use social media matches your strategy. Social media are used for:
 
* communication with your clients
* communication with your clients
* 'eavesdropping' on your clients
* 'eavesdropping' on your clients
* checking the competitors
* checking the competitors
* marketing
* digital marketing
* reviews as a separate thing
* reviews as a separate thing
* adding thing to the hospitality products
* ... etc.
* ... etc.
All these qualities can be used to set up an ultimate campaign performance at the Trade Fair.  
All these qualities can be used to set up an ultimate campaign performance on the Trade Fair.  


== Goal ==
== Goal ==
Your Team File Year 0 Preparations and strategic choices have to be ready in plenty of time before the Trade Fair. Beware that you also have to reflect on the Trade fair and observe your competitors, do a competitor analysis, as this is part of your decisions in year two. This assignment is not just about generating some mindless marketing and sales blurb! It might be a good idea to divide the tasks - all the while making sure your deliverables are going to be coherent!  
Your Team File Year 0 preparation and strategic choices are ready in plenty of time before the Trade Fair. Beware that you also have to reflect on the Trade Fair and observe your competitors, do a competitor analysis, as this is part of your decisions in year two. This assignment is not just about generating some mindless marketing and sales blurb! It might be a good idea to divide the tasks - all the while making sure your deliverables are going to be coherent!
Deliver an improved plan using social media, with concrete choices. In the end this should contribute to better marketing communication and, in the end, it should also bring a measurable result. Create the ultimate campaign to beat the competition!<br>
 
Deliver an improved plan using social media, with concrete choices. In the end this should contribute to better marketing communication, and it should also bring a measurable result. Create the ultimate campaign to beat the competition!


== Task, deliverable ==
== Task, deliverable ==
In year 0, in the strategic choices, you made a [https://www.facebook.com/business/pages/set-up Facebook business page] as well as a 2nd Social media channel. Check once again what your measurable goals are, and aim for an even better result.  
In year 0, in certain choices were made. One of them your [https://www.facebook.com/business/pages/set-up Facebook business page] as well as a 2nd Social media channel. Check once again what your measurable goals are and aim for an even better result.  
* Create at least five posts on both accounts, supporting your strategy.
* Create at least five posts on both accounts, supporting your strategy.
* Be creative in the type of posts, the target audiences and the content you upload (beware of [[Copyright|IP!]])
* Be creative in the type of posts, the target audiences and the content you upload (beware of [[Copyright|IP!]])
* Try to get a decent number of followers or reads, views or comments on these posts.
* Try to get a decent number of followers or reads, views or comments on these posts.  
Be sure the accounts are public and check your links on the tab ‘Year 0’ in your Team File. <br>
* Upgrade the information on your social media, do so in cell D47, 'Extra information for your coach'
At least two members of your team should be present and attending your online booth during the entire fair. This ‘booth’ will be your promotional material, your video and an open chat-box. Your fellow students, coaches and other staff members will visit you and discuss your concept and strategy.


* Prepare and participate in the Trade Fair. Keep a few things in mind: see the file [[Trade Fair]].
* Prepare a 3-minute video, promoting your hotel and offering an invitation to react online. This video will be a running-video shown at the Hotel Trade Fair.
 
Be sure that social media accounts are public as you include their links on the tab ‘Preparation’ in your Team File. <br>
At least two members of your team should be present and attending your booth during the entire Trade Fair. The ‘booth’ will be your main promotional tool, a running-video video and an open chat-box for online participants must be noticeable and available. Industry representatives, your fellow students, coaches, and other staff members will visit you and discuss your concept and strategy.


== Assessed elements ==
== Assessed elements ==
* Is the link to the strategy clear? Are the posts online, original and effective?
* Is the link to the strategy clear?
* Does the appearance on the Trade Fair reflect the news strategy?
* Are the posts online, original and effective?  
* In your booth in good order,  does the the team answer questions in a coherent way?
* Is the explanation clear and measurable?
* Do the posts and the video support each other?


== Handing in your assignment ==
== Handing in your assignment ==
Hand in your material by uploading it in the right way, as instructed on MS teams.
Hand in your posts and video by uploading them in the right folder in the Capstone Course in LMS and MS teams.
* Be sure that your posts and video are also made public, be sure anyone with a link can access posts and video without any login (!)
* Be sure that your posts and video are also made public
* Be present and active on the Trade Fair.
* Be sure anyone with a link can access posts and video without any login (!)
* Add a written description of the way you have chosen to present your hotel and how this aims to improve your marketing efforts.


== Additional information ==
== Additional information ==
Line 48: Line 53:
* [[IP]]
* [[IP]]
* [[Help:Contents|Social media now in use by Emerald Forest Hotel]]
* [[Help:Contents|Social media now in use by Emerald Forest Hotel]]
* [https://socialhospitality.com/2021/ Social Hospitality: Key 2021 takeaways]
 
* [https://socialhospitality.com/2020/01/social-media-content-trends-for-2020-infographic/ 2021 Social Media Trends Hoteliers need to know about]
== Hospitality Marketing Trends ==
* [https://hotelfriend.com/blogpost/hotel-marketing-trends Hotel and Tourism Marketing Trends 2020]
 
* [https://socialhospitality.com/2021/02/3-ways-to-keep-social-media-visitors-hooked-on-your-website/ 3 ways to keep social media visitors hooked on your website]
* [https://socialhospitality.com/2021/ socialhospitality.com/2021]
* [https://socialhospitality.com/2020/01/social-media-content-trends-for-2020-infographic/ social-media-content-trends-for-2020-infographic]
* [https://www.madfishdigital.com/blog/7-hospitality-trends-in-2022-marketers-need-to-know/ 7-hospitality-trends-in-2022-marketers-need-to-know]
* [https://socialhospitality.com/2021/02/3-ways-to-keep-social-media-visitors-hooked-on-your-website/ 3-ways-to-keep-social-media-visitors-hooked-on-your-website]
* [https://www.hotelnewsresource.com/article114146.html Tips to Market your Business Effectively at Trade Shows]
* [https://www.hotelnewsresource.com/article114146.html Tips to Market your Business Effectively at Trade Shows]
* [https://www.revfine.com/hospitality-marketing/ hospitality-marketing]


<br><hr>
<br><hr>

Latest revision as of 20:26, 24 May 2022

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Hotel Trade Fair - can you convince visitors and beat the competition?

In your market, you are not the only player. You need to know who would want to stay at your hotel and you also need to know who your true competitors are – the ‘Comp set’. Hotels will often compare their performance against Com Set hotels, in order to find ways to make their own offering more competitive). So now it’s time to pay extra attention as to how your hotel positions in the market and the way you would promote, sell and distribute it.

A very important Trade Fair is coming up. Ms. Jill Jandal has strongly suggested that Emerald Forest be present and participate fully at this event. This is not only a good opportunity to present your hotel to press, industry - think: travel agents and planners - and potential guests; it’s also the place where you can closely observe your competitors’ commercial efforts and improve on your competitive advantage.

Trade fairs have a long history of onsite presence; examples of important events include ITB Berlin, WTM in London or the Dutch Tourism Expo. With Covid19 mostly behind us, face-to-face networking and industry live-events are back in combination with integrated social media platforms as part of digital marketing: a hybrid approach. Social media has not been fully capitalized by the Bergmans so far. The original hotel has a limited social media profile whereas Christina, Jill and other staff members are active on their 'private' accounts. Clearly, these inconsistencies, the lack of proper digital marketing and adequate social media footprint could be seen as a great opportunity.

Situation

Check recent developments and how Emerald Forest Hotel has been doing so far. Don’t just copy that or upgrade it: you have after all developed your own strategy. So be sure the way you plan to integrate and use social media matches your strategy. Social media are used for:

  • communication with your clients
  • 'eavesdropping' on your clients
  • checking the competitors
  • digital marketing
  • reviews as a separate thing
  • ... etc.

All these qualities can be used to set up an ultimate campaign performance on the Trade Fair.

Goal

Your Team File Year 0 preparation and strategic choices are ready in plenty of time before the Trade Fair. Beware that you also have to reflect on the Trade Fair and observe your competitors, do a competitor analysis, as this is part of your decisions in year two. This assignment is not just about generating some mindless marketing and sales blurb! It might be a good idea to divide the tasks - all the while making sure your deliverables are going to be coherent!

Deliver an improved plan using social media, with concrete choices. In the end this should contribute to better marketing communication, and it should also bring a measurable result. Create the ultimate campaign to beat the competition!

Task, deliverable

In year 0, in certain choices were made. One of them your Facebook business page as well as a 2nd Social media channel. Check once again what your measurable goals are and aim for an even better result.

  • Create at least five posts on both accounts, supporting your strategy.
  • Be creative in the type of posts, the target audiences and the content you upload (beware of IP!)
  • Try to get a decent number of followers or reads, views or comments on these posts.
  • Upgrade the information on your social media, do so in cell D47, 'Extra information for your coach'
  • Prepare a 3-minute video, promoting your hotel and offering an invitation to react online. This video will be a running-video shown at the Hotel Trade Fair.

Be sure that social media accounts are public as you include their links on the tab ‘Preparation’ in your Team File.
At least two members of your team should be present and attending your booth during the entire Trade Fair. The ‘booth’ will be your main promotional tool, a running-video video and an open chat-box for online participants must be noticeable and available. Industry representatives, your fellow students, coaches, and other staff members will visit you and discuss your concept and strategy.

Assessed elements

  • Is the link to the strategy clear?
  • Are the posts online, original and effective?
  • Is the explanation clear and measurable?
  • Do the posts and the video support each other?

Handing in your assignment

Hand in your posts and video by uploading them in the right folder in the Capstone Course in LMS and MS teams.

  • Be sure that your posts and video are also made public
  • Be sure anyone with a link can access posts and video without any login (!)
  • Add a written description of the way you have chosen to present your hotel and how this aims to improve your marketing efforts.

Additional information

Hospitality Marketing Trends



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