Difference between revisions of "C Handling of a crisis"
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Emerald Forest Hotel offering an emerald hotel experience!
| Run your own hotel in this management simulation.
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{{Header assignments}} | {{Header assignments}} | ||
== Name of assignment == | == Name of assignment == | ||
Handling of a crisis. What the crisis exactly is, you will be informed on in time due. | |||
== Situation == | == Situation == | ||
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken. | As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken. | ||
There is no road map on what to do and how to act and the situations didn't happened before, related to the Emerald Forest. <br> | |||
The situation is urgent and demands for steps to be taken immediately. Your coach will inform you on | The situation is urgent and demands for steps to be taken immediately. [[Jill Jandal]], all the staff and all stakeholders are looking at you, the new management to solve the problem. | ||
Your coach will inform you on what is happening right now, so don't look for any specific info right now. | |||
== Goal == | == Goal == | ||
A number of things: | |||
but | * solving the problem | ||
* Making sure it never happens again. | |||
* Making sure everybody is rightly informed (and safe). | |||
* Minimizing the 'damage' too all | |||
Not only the interest of the company have to be taken into account, but the interests of all stakeholders. | |||
== Task, deliverable == | == Task, deliverable == | ||
React quickly and then make a plan how to handle the situation from that point on. <br> | |||
Write an extensive document on this (3-4 pages). Elements that should be in: | |||
* solving the situation right now | * solving the situation right now | ||
* who is responsible for which tasks | * who is responsible for which tasks | ||
* how to communicate to all | * how to communicate to all [[stakeholders]] | ||
* do | * do not forget the social media | ||
* | * assess the damage of the situation (costs) | ||
* | * plan how to prevent this from ever happening again (costs?) | ||
All of this together should be a plan. | All of this together should be a plan. | ||
| Line 27: | Line 33: | ||
* Are all stakeholders been contacted? | * Are all stakeholders been contacted? | ||
* Are the costs somehow realistic? | * Are the costs somehow realistic? | ||
* Are alle the soruces accounted for? | |||
== Additional information == | == Additional information == | ||
| Line 32: | Line 39: | ||
* [[HACCP]] | * [[HACCP]] | ||
* [https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels] | * [https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels] | ||
* [http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in | * [http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in hospitality] | ||
<br><hr> | <br><hr> | ||
Revision as of 12:40, 19 November 2020
→ Go! Category:Assignments
Assignments
Name of assignment
Handling of a crisis. What the crisis exactly is, you will be informed on in time due.
Situation
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team concerning steps to be taken.
There is no road map on what to do and how to act and the situations didn't happened before, related to the Emerald Forest.
The situation is urgent and demands for steps to be taken immediately. Jill Jandal, all the staff and all stakeholders are looking at you, the new management to solve the problem.
Your coach will inform you on what is happening right now, so don't look for any specific info right now.
Goal
A number of things:
- solving the problem
- Making sure it never happens again.
- Making sure everybody is rightly informed (and safe).
- Minimizing the 'damage' too all
Not only the interest of the company have to be taken into account, but the interests of all stakeholders.
Task, deliverable
React quickly and then make a plan how to handle the situation from that point on.
Write an extensive document on this (3-4 pages). Elements that should be in:
- solving the situation right now
- who is responsible for which tasks
- how to communicate to all stakeholders
- do not forget the social media
- assess the damage of the situation (costs)
- plan how to prevent this from ever happening again (costs?)
All of this together should be a plan.
Assessed elements
- How quick and realistic was the response?
- Is it clear what the total of the plan is?
- Are all stakeholders been contacted?
- Are the costs somehow realistic?
- Are alle the soruces accounted for?
Additional information
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