Difference between revisions of "C Handling of a crisis"
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Emerald Forest Hotel offering an emerald hotel experience!
| Run your own hotel in this management simulation.
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{{Header assignments}} | {{Header assignments}} | ||
== Name of assignment == | == Name of assignment == | ||
Handling of a crisis situation. What the crisis exactly entail will be clear later on. | |||
== Situation == | == Situation == | ||
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As management you have to be prepared, but even more important, you must act. All eyes will be on the management team | As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As a management team you have to be prepared, but even more important, you must act. All eyes will be on the management team with regard to steps to be taken. In crisis situations, there is often no clear road map on what to do and how to act. <br> | ||
The situation is urgent and demands for steps to be taken immediately. [[Jill Jandal]], all staff and stakeholders are looking at the new management to solve the problem. | |||
The situation is urgent and demands for steps to be taken immediately. | |||
== Goal == | == Goal == | ||
Solving the problem | You need to show your competencies related to a number of things: | ||
but | * Solving the problem | ||
* Making sure it never happens again | |||
* Making sure everybody is rightly informed (and safe) | |||
* Minimizing the 'damage' too all | |||
Not only the interests of the hotel have to be taken into account, but the interests of all stakeholders. | |||
== Task, deliverable == | == Task, deliverable == | ||
React quickly and make a plan on how to handle the situation.<br> | |||
* | Write an extensive document about this (3-4 pages). Elements that should be included: | ||
* | * How to solve the situation right now | ||
* | * Who is responsible for which tasks | ||
* | * How to communicate to all [[stakeholders]] | ||
* | * Do not forget the social media | ||
* | * Assess the damage of the situation (costs) | ||
* Plan how to prevent this from ever happening again (costs?) | |||
== Assessed elements == | == Assessed elements == | ||
* How quick and realistic was the response? | * How quick and realistic was the response? | ||
* Is it clear what | * Is it clear what the plan is? | ||
* Are all stakeholders been contacted? | * Are all stakeholders been contacted? | ||
* Are the costs somehow realistic? | * Are the costs somehow realistic? | ||
| Line 32: | Line 35: | ||
* [[HACCP]] | * [[HACCP]] | ||
* [https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels] | * [https://blog.sfceurope.com/10-fundamental-hotel-safety-tips-for-employees Safety tips for staff in hotels] | ||
* [http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in | * [http://www.kokkorisins.com/blog/common-risks-hospitality-businesses-recommended-insurance-coverage Common risks in hospitality] | ||
<br><hr> | <br><hr> | ||
Latest revision as of 18:28, 20 November 2020
→ Go! Category:Assignments
Assignments
Name of assignment
Handling of a crisis situation. What the crisis exactly entail will be clear later on.
Situation
As in reality, unexpected things will always occur: sometimes for the good, sometimes for the bad. As a management team you have to be prepared, but even more important, you must act. All eyes will be on the management team with regard to steps to be taken. In crisis situations, there is often no clear road map on what to do and how to act.
The situation is urgent and demands for steps to be taken immediately. Jill Jandal, all staff and stakeholders are looking at the new management to solve the problem.
Goal
You need to show your competencies related to a number of things:
- Solving the problem
- Making sure it never happens again
- Making sure everybody is rightly informed (and safe)
- Minimizing the 'damage' too all
Not only the interests of the hotel have to be taken into account, but the interests of all stakeholders.
Task, deliverable
React quickly and make a plan on how to handle the situation.
Write an extensive document about this (3-4 pages). Elements that should be included:
- How to solve the situation right now
- Who is responsible for which tasks
- How to communicate to all stakeholders
- Do not forget the social media
- Assess the damage of the situation (costs)
- Plan how to prevent this from ever happening again (costs?)
Assessed elements
- How quick and realistic was the response?
- Is it clear what the plan is?
- Are all stakeholders been contacted?
- Are the costs somehow realistic?
Additional information
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