Difference between revisions of "C Introduction plan for a chatbot"
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{{Header assignments}} | {{Header assignments}} | ||
== Name of assignment == | == Name of assignment == | ||
Introduction plan for a chatbot. This bot is mainly planned in the communication with (potential) guests. | |||
== Situation == | == Situation == | ||
Communication is becoming increasingly digital. Many questions are standard and can be answered by script, by FAQ lists or by AI in combination with means of communication. Of course, the hotel is not very big, but with 10,000 [[guests]] a year, there is a lot of communication. Until now, the hotel hasn't done anything special with this: e-mail, the telephone with a special menu, that was the most important thing. | |||
== Goal == | == Goal == | ||
Jill wants to investigate whether a big chunk of the communication can be done more efficiently, effectively and better with an online chatbot. | |||
She want to have an overviews of the (basic) functionalities a chatbot can perform regarding a hotel of the size (and budget) of the former Emerald Forest Hotel. An overview of the pros and cons is needed, and insights on how the introduction could go. Having this, [[Jill Jandal]] can decide whether to continue with this idea. In the end the [[customers]] should benefit from this chatbot, [staff]] should be supported by it and not feel like their jobs are at risk. | |||
== Task, deliverable == | == Task, deliverable == | ||
To make it concret, an introduction plan is need with all the pros and cons of a chatbot. An estimate of the costs is needed, as well a tasks and requirements related to such an introduction. | |||
And overview of the timeline is important and lessons learned from other hospitality companies. | |||
== Assessed elements == | == Assessed elements == | ||
* Are the pros and cons specifically applied to your hotel and it's situation and size? | |||
* Costs and timeline somehow realistic? | |||
* Has the customers perspective been taken into account? | |||
* Is it inline with the strategy? | |||
* Are all the sources accounted for | |||
== Additional information == | == Additional information == | ||
* [[Staff]] | |||
* [[Guests]] | |||
* [https://chatbotnewsdaily.com/4-ways-how-chatbots-can-help-the-hotel-industry-c9519dcf05cf How chatbots can help hospitality] | |||
* [https://d1wqtxts1xzle7.cloudfront.net/53959355/Adoption_of_robots_by_tourist_companies_-_a_CBA_-_full_text.pdf?1500885900=&response-content-disposition=inline%3B+filename%3DADOPTION_OF_ROBOTS_ARTIFICIAL_INTELLIGEN.pdf&Expires=1605794959&Signature=S135MGTEEtg11rZRBis10AKQqObJJd4bxH4b71~66zSWsdCMKshOQnr~Ms2qh611zzCj-mQB~4HHyHpTUKyJt7Pa5JP98qVVXGGNiWLUXQfOuVQ4JJMo9mkUaiEHhP6MtiK5oV1towIVJg3TwAixlWPX~8nPhLDTclXiAAKyd5QIYquxa-OqYypmzuY~BGX3OusPpDDQtGnQUhUVF4P4nf~tUt28eu42K9nO3BWdto8mWxzoK9EPYsbztLVXxfPYuZ1AEvexdKtO~WVcet-DhGOqRP6~bFSroDB9-U~O4Xb~VnFoMi3I98wuiIf-3gAE~hY2Cyj5XU25zYLCgrGa~A__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA Adoption of robots by tourist companies] | |||
* [https://analyticsweek.com/content/why-is-chatbots-becoming-important-in-the-hospitality-industry/ Importance of chatbots] | |||
<br><hr> | <br><hr> | ||
Revision as of 13:12, 19 November 2020
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Assignments
Name of assignment
Introduction plan for a chatbot. This bot is mainly planned in the communication with (potential) guests.
Situation
Communication is becoming increasingly digital. Many questions are standard and can be answered by script, by FAQ lists or by AI in combination with means of communication. Of course, the hotel is not very big, but with 10,000 guests a year, there is a lot of communication. Until now, the hotel hasn't done anything special with this: e-mail, the telephone with a special menu, that was the most important thing.
Goal
Jill wants to investigate whether a big chunk of the communication can be done more efficiently, effectively and better with an online chatbot. She want to have an overviews of the (basic) functionalities a chatbot can perform regarding a hotel of the size (and budget) of the former Emerald Forest Hotel. An overview of the pros and cons is needed, and insights on how the introduction could go. Having this, Jill Jandal can decide whether to continue with this idea. In the end the customers should benefit from this chatbot, [staff]] should be supported by it and not feel like their jobs are at risk.
Task, deliverable
To make it concret, an introduction plan is need with all the pros and cons of a chatbot. An estimate of the costs is needed, as well a tasks and requirements related to such an introduction. And overview of the timeline is important and lessons learned from other hospitality companies.
Assessed elements
- Are the pros and cons specifically applied to your hotel and it's situation and size?
- Costs and timeline somehow realistic?
- Has the customers perspective been taken into account?
- Is it inline with the strategy?
- Are all the sources accounted for
Additional information
- Staff
- Guests
- How chatbots can help hospitality
- Adoption of robots by tourist companies
- Importance of chatbots
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